FAQs

Choose a product and open its editor. Add your images or artwork, select the available options and review the layout and crop. Add the finished design to your cart, then review delivery, payment and the final total at checkout.

Each product lists the size choices or custom dimensions it supports. If the size you need is not available, contact support before ordering.

Use a file type accepted by the product editor. JPEG and PNG are useful starting points for photo uploads; artwork products may accept other formats. Check the upload control for that product before preparing your files.

Photo counts and layout choices vary by product. Check the product page and editor, choose a layout that fits your photos, or create additional designs for your cart. Contact support if you need help choosing a format.

Check your order details in your account and the confirmation or dispatch messages for your order. Our Shipping Information explains production and transit. Contact support with your order number if you need an update.

Checkout offers PayPal and card payments through Stripe. The payment choices shown for your order are the available options; review your total before completing payment.

Review the final order total at checkout. Shipping, applicable tax and any other displayed charges are included there before you submit payment. Your product subtotal alone is not the final order total.

Your product price depends on the options and quantity you select. Review the calculated product price, discounts, shipping and applicable tax at checkout before placing your order.

We only support one discount code per order. Save those extra codes for future purchases!

Review your selected options, quantities, discount and final checkout total. If a price appears incorrect, contact support with the product or order details so we can investigate.

Enter your delivery details at checkout to see the shipping methods and prices available for your products and destination. Local pickup appears only for eligible orders or accounts. See our Shipping Information for guidance.

A faster delivery service, when offered at checkout, changes carrier transit time and does not automatically shorten production. If you have a deadline, contact support before ordering to confirm what is possible.

Add your products to the cart and enter your delivery details at checkout. Available services and charges depend on the order and destination; review the selected method and final total before paying.

Contact support as soon as possible with your order number and the requested correction. We will check whether the order can still be changed; an address change is not guaranteed once production or dispatch has begun.

Check your order details and dispatch email for shipment information. Tracking availability depends on the selected service. If your order status or tracking needs attention, contact support with your order number.

Paper and other materials vary by product. Check the product page and editor for the available paper, finish and mounting choices. If you need help choosing a material, contact support before ordering.

PortraitPress does not offer color correction. Review the brightness, color, crop and rotation of your image before ordering. Screen appearance can differ from the finished print.

Start with a clear, high-resolution image and review the crop, rotation and text in every layout before ordering. Paper and finish affect the printed result, and a screen can look different from a print. Contact support if you need help preparing an image or choosing a finish.

Order a small quantity when the product allows, or contact support before ordering to discuss the available options for your project. A sample or smaller order still follows the product pricing and delivery terms.

Contact support with your order number and a description of the problem. Our Return Policy explains reprints for printing or shipping errors and the terms that apply to customer-supplied image issues.

Our Return Policy explains reprints for our printing or shipping errors, shared reprint costs for customer errors, and the conditions and fees for returns. Please read it and contact support about your order before returning items.

Contact our support team and we'll start the conversation to resolve your issue.

The options depend on the cause of the issue. Printing and shipping errors are treated differently from concerns with the original image or design. Review the Return Policy and contact support before returning a print.

Contact support with your order number and details of the damage. The Return Policy provides for reprints when an error occurs in our printing or shipping process.

The Return Policy sets out the conditions and fees that apply. It includes a 50% return fee when the reason is not due to our service, and we may ask you to return the prints for review. Contact support before sending anything back.

You can create an account by clicking the login button, and then clicking "Don't Have an Account? Click here to Register!" It's quick and easy!

Unfortunately, no. We require accounts to streamline support and ensure your product creations stay organized. You can browse without an account, but you'll need to sign up to create products. Signing up is free, fast, and easy.

At the top of the page, click "My Account." This option only shows if you are logged in. Clicking "My Account" will bring you to a page where you can edit your account information.

Click "Log In" to visit the login page, then click "Forgot Password."

Contact support to request account deletion. Review the Privacy Policy for information about personal data and retention.

Read our Privacy Policy for details about how personal information is collected, used and handled. Contact support if you have a question about your account or data.

Your uploaded photos are used to provide the printing service. Review the Privacy Policy for details about data handling, access and retention.

Protect your account credentials and review the Privacy Policy for how uploaded content is handled. Contact support if you need help with access to your account or photos.

Sign up for our newsletter and keep an eye out for emails from howdy@portraitpress.com for all the latest deals and updates.

We strive to offer competitive prices year-round. If you have a special project in mind, provide the details to help@portraitpress.com and we'll review your request.

Check the current offers on the site or in a valid promotional message. Eligibility, exclusions and expiry dates vary by promotion. Enter a code in the cart and confirm that the discount appears before completing your order.

Apply your promotional code at the cart during checkout.

Ensure your file is in an accepted format and check its properties for any issues. Make sure you have a strong internet connection and give the upload time to complete. If problems persist, contact help@portraitpress.com for assistance.

Reach out to us at help@portraitpress.com with details about the issue you're experiencing.

Check the payment details and any message from the selected payment provider. If a charge or order status is unclear, check your account and contact support before trying again. Your card issuer or PayPal may also be able to explain a declined payment.

Use the Contact Us page to reach support. Include your order number when applicable and explain the issue so the team can help. Response and resolution times depend on the request.

Material specifications differ by product. Refer to the relevant product description for the paper or substrate used, and check local recycling guidance for the finished item and packaging.