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OUR MISSION FOR PRINT

The PortraitPress Difference

Nestled at the crossroads of the South and the Midwest, PortraitPress proudly calls Oklahoma home. This unique location isn't just a marker on the map; it's the heart from which we extend our reach to nearly every corner of the United States. Our roots in this diverse and central region empower us to deliver not just prints, but pieces of art, efficiently and reliably to your doorstep, no matter where you are.

Passion

We are photographers at our core, building a service that caters to the lens-lovers, the moment-catchers, and everyone who sees life through a photo - smartphones included. Our platform is more than a business; it's a community crafted by enthusiasts for enthusiasts. We understand that every snapshot tells a story, and our mission is to bring those stories into the world with the respect and devotion they deserve.

Constant Improvement

In the ever-evolving landscapes of photography and print, we pledge to be pioneers, not followers. Our commitment to innovation means we're continually refining our processes, embracing cutting-edge technology, and curating new products. Why? Because you deserve a service that not only keeps pace with the industry but sets the standard. Our quest for the best is relentless because our customers deserve nothing less.

Simplicity

We believe that ordering a piece of your history should be as effortless as capturing it. Simplicity is at the core of the PortraitPress experience. Our intuitive platform ensures that turning your digital moments into physical memories is a seamless, straightforward process. From the user-friendly interface to the swift checkout, we've streamlined every step. Because the journey from click to print should be as delightful as remembering the moment itself.

Preserving the Environment

We understand that preserving your memories should go hand in hand with preserving the environment. Our printing process embodies this principle, utilizing state-of-the-art technology that's both efficient and eco-conscious. By incorporating practices that minimize waste and reduce environmental impact, we ensure that every print we produce not only meets the highest quality standards but also upholds our commitment to sustainability. So when you choose to print with us, you're not just capturing a moment in time, you're also supporting a greener future.

We Anchor These Values in Quality.

The journey of each print from our facility to your home is one we take with utmost seriousness. Our quality control is rigorous, with each piece inspected to meet the highest standards before it embarks on its final voyage. We understand that these aren't just prints; they're treasures, and we treat them as such. At PortraitPress, excellence isn't an option; it's the only way we know.

PortraitPress is more than just prints and pixels; it's our commitment to you and the planet. With every photo brought to life, we promise passion, ease, innovation, and quality—all with an eco-friendly touch. This is the PortraitPress promise, where memories are made sustainably.

PORTRAITPRESS AFFILIATES & PARTNERS

Welcome to the Candid Family Network

Dive into the world of PortraitPress, where tradition meets innovation. As the proud newest member of the Candid family, we're surrounded by a network of businesses that have set benchmarks in photographic excellence and innovation. Each partner and affiliate in our network brings a unique strength, building upon the legacy of Candid Color Systems. Together, we're redefining the landscape of photography and print, infusing each project with the wisdom and success that have been the hallmark of our extended family.

Candid Color Systems (CCS)

YOUR PARTNER IN PHOTOGRAPHIC EXCELLENCE

At the heart of our network is Candid Color Systems, a trailblazer in professional photography services. CCS epitomizes a blend of technological innovation and deep-rooted expertise in photography. With over 50 years of history rich in delivering quality and precision, CCS's influence on PortraitPress is profound, guiding our approach to delivering exceptional print services that cater to both professional photographers and photography enthusiasts alike.

Candid Color Photography
& Oklahoma Party Pics

CAPTURING LIFE'S MILESTONES

Candid Color Photography excels in photographing significant local and statewide events in Oklahoma. Their expertise spans a variety of events including graduations, corporate gatherings, sports events, and concerts. With advanced photo marketing technology and a skilled team, they ensure that each photograph reflects the vibrancy and spirit of your special moments.

The Sports Section™
(TSS) Photography

Champions of Youth Sports Photography

A frontrunner in youth sports photography, The Sports Section™ (TSS) Photography captures the energy and passion of young athletes. Backed by Candid Color Systems for order fulfillment and shipping, TSS offers a rewarding franchise opportunity for photography enthusiasts. This is where passion for sports and photography creates a perfect snapshot.

Glamour Shots

Portrait Perfection for Every Occasion

Glamour Shots® specializes in a wide array of portrait photography. From heartwarming family gatherings and milestone senior pictures to empowering boudoir sessions, they deliver a professional and personalized photo session experience. Their dedication to capturing life's moments aligns seamlessly with our commitment to quality and customer satisfaction.

Party Pics

The Art of Event Photography

Party Pics®, initiated by Candid Color Systems® in 1972, has evolved into a nationwide leader in event photography. Their network of skilled photographers captures the essence of various events, offering high-quality digital photographs. Party Pics®'s innovative approach to large-scale event photography makes them a valuable part of our extended family.

NowCandid

Revolutionizing Professional Photography

NowCandid offers a simple yet comprehensive suite of tools for professional photographers to enhance their business efficiency. From facial recognition software to automated marketing campaigns and efficient online sales, NowCandid empowers photographers to focus on their art while handling the business side with ease.

Campus Composites

Expertise in Composite Photography

Campus Composites, a sister company of Candid Color Systems, specializes in composite photography for university groups and Greek organizations. Their services, ranging from indoor and outdoor sessions to customized on-location shoots, cater to various group photography needs with professionalism and creativity.

Celebrate the Art of Photography

Each affiliate and partner in our network plays a crucial role in enriching the PortraitPress experience. By leveraging collective expertise and resources, we're able to offer our customers a diverse range of high-quality, innovative photographic and printing solutions. Together, we celebrate the art of photography, ensuring every memory captured is a masterpiece in its own right.

FAQs

Our Most Frequently Asked Questions

Ordering Process

How do I place an order on PortraitPress?

To place an order, simply find the product you want to create, enter the product builder, and then add it to your cart. It's as easy as that!

Can I order prints in custom sizes?

While we don't offer sizes beyond those listed, we've put a lot of effort into providing a wide range of options. We're always adding new products and sizes, so keep an eye out. If you have a specific size in mind, let us know at our support email, and we'll document your interest!

What file formats are accepted for uploading photos?

We accept JPEG, PNG, PDF, and TIFF files. These formats ensure the best quality for your prints.

Is there a limit to the number of photos I can upload per order?

The number of photos you can upload varies by product. We've tailored the limits to help you create almost anything you desire. If you need to upload more photos than allowed, you might need to place multiple orders or contact our support team for assistance.

How can I track the status of my order?

If your order status hasn't been updated, check our Shipping Info page for production time estimates. We'll keep you informed every step of the way.

Payment and Pricing

What payment methods does PortraitPress accept?

We accept PayPal, which supports a variety of payment methods and is secure and widely used around the world.

Are there any hidden costs or fees?

No hidden costs or fees here! What you see in your cart is what you pay. We promise transparency and no surprises.

How is the price calculated for my order?

Our prices are based on the cost of raw materials, production components, and labor. We aim to offer sustainable and honest prices year-round, rather than just during holidays.

Can I apply multiple discount codes to a single order?

We only support one discount code per order. Save those extra codes for future purchases!

What is your policy on pricing errors?

Our pricing systems are thoroughly tested, but if you believe there's been an error, please reach out to us and we'll make it right.

Shipping And Delivery

What shipping options are available?

We offer FedEx and USPS shipping options with a variety of packaging and speeds, ensuring your prints and products arrive quickly and safely.

Can I expedite my order?

Our lab is optimized for speed, so we don't offer expedited options because we're already incredibly fast!

How do I calculate shipping costs?

Shipping costs are displayed at checkout and are based on the product weight. No surprises—just straightforward shipping fees.

Can I change my shipping address after placing an order?

While it's possible to change your address, we work quickly, so the sooner you reach out to support, the better.

How do I track my shipment?

If your order is in a trackable format, you'll receive tracking info via email and in your account. For smaller orders using cost-efficient methods, you can expect your products to be created and shipped according to our Shipping Info page.

Product Quality

What type of paper do you use for printing?

We use a variety of high-quality substrates depending on the product. PressPrints use less paper compared to traditional services, and our paper is de-inkable and recyclable. Our proprietary technology maximizes ink coverage with low energy consumption, and our printers have advanced energy recovery mechanisms.

Does PortraitPress offer color correction services?

We don't offer color correction because we believe in printing your photos exactly as you captured and perceived them.

How does PortraitPress ensure print quality?

Real humans (no AI here!) inspect each print and compare them against calibration sheets printed from every printer every morning.

Can I request a sample before placing a large order?

Absolutely! Plan ahead and order a small sample first to get a good idea of what your large order will look like.

What should I do if I'm not satisfied with the print quality?

We offer a satisfaction guarantee. If something's not quite right due to our printing or shipping process, we'll fix it—no questions asked.

Returns and Refunds

What is the return policy of PortraitPress?

We understand that mistakes happen. If an issue arises due to an oversight on your part, we'll split the cost of reprinting with you, 50/50. Let's work together to get those memories printed just right.

How do I request a refund?

Contact our support team and we'll start the conversation to resolve your issue.

Can I return a print if I don't like it?

If there's a mistake on our end, we'll reprint it at no cost to you. However, we can't correct issues with the original photo's pose, angle, clarity, or quality. Make sure to review your photos before ordering.

What happens if my prints are damaged upon arrival?

If shipping damage occurs, we'll reprint your order at no cost to you.

Are there any items that cannot be returned or refunded?

If your prints don't meet your expectations and the reason isn't due to our service, we offer a refund with a 50% return fee to cover processing costs. We may also request that you return the prints to our lab for quality improvement purposes.

Account Management

How do I create an account on PortraitPress?

You can create an account by clicking the login button, and then clicking "Don't Have an Account? Click here to Register!" It's quick and easy!

Can I place an order without an account?

Unfortunately, no. We require accounts to streamline support and ensure your product creations stay organized. You can browse without an account, but you'll need to sign up to create products. Signing up is free, fast, and easy.

How can I update my account details?

At the top of the page, click "My Account." This option only shows if you are logged in. Clicking "My Account" will bring you to a page where you can edit your account information.

What should I do if I forget my account password?

Click "Log In" to visit the login page, then click "Forgot Password."

How can I delete my PortraitPress account?

Contact support to request account deletion. We'll put your account in closing status, and after two weeks, if you confirm, we'll close your account.

Privacy and Security

How does PortraitPress protect my personal information?

Your personal information is securely stored in an encrypted platform, accessible only by trusted agents.

Are my uploaded photos kept private?

Your photos are private. We only see them when you place an order to ensure quality.

Can I control who sees my uploaded photos?

Only you can see your uploaded photos. The only way to share them with others is to print them and share them in person.

Special Offers and Discounts

How can I find out about upcoming promotions?

Sign up for our newsletter and keep an eye out for emails from howdy@portraitpress.com for all the latest deals and updates.

Do you offer discounts for bulk orders?

We strive to offer competitive prices year-round. If you have a special project in mind, provide the details to help@portraitpress.com and we'll review your request.

Are there any special discounts for first-time customers?

Yes! Enjoy 25% off your first order as a new customer. Limited-time promotion.

How do I redeem a promotional code?

Apply your promotional code at the cart during checkout.

Technical Support

What should I do if I encounter an error while uploading photos?

Ensure your file is in an accepted format and check its properties for any issues. Make sure you have a strong internet connection and give the upload time to complete. If problems persist, contact help@portraitpress.com for assistance.

How do I report a technical issue on the website?

Reach out to us at help@portraitpress.com with details about the issue you're experiencing.

What should I do if my payment is not going through?

Verify your payment information at checkout and in your PayPal account. If the issue persists, check with your card issuer.

How can I contact customer support for immediate assistance?

Visit our contact page to find the best way to reach us for quick support.

Sustainability and Eco-Friendliness

How is PortraitPress eco-friendly?

PressPrints use less paper compared to traditional photo printing services. Our paper is de-inkable and recyclable. We optimize printing with high ink coverage and low energy consumption. Our printers have advanced energy recovery mechanisms, reducing media waste and energy consumption.

If you have any other questions or need further assistance, please don't hesitate to reach out to our friendly support team. We're here to make your experience with PortraitPress as delightful as the moments you capture!