FAQs

To place an order, simply find the product you want to create, enter the product builder, and then add it to your cart. It's as easy as that!

While we don't offer sizes beyond those listed, we've put a lot of effort into providing a wide range of options. We're always adding new products and sizes, so keep an eye out. If you have a specific size in mind, let us know at our support email, and we'll document your interest!

We accept JPEG, PNG, PDF, and TIFF files. These formats ensure the best quality for your prints.

The number of photos you can upload varies by product. We've tailored the limits to help you create almost anything you desire. If you need to upload more photos than allowed, you might need to place multiple orders or contact our support team for assistance.

If your order status hasn't been updated, check our Shipping Info page for production time estimates. We'll keep you informed every step of the way.

We accept PayPal, which supports a variety of payment methods and is secure and widely used around the world.

No hidden costs or fees here! What you see in your cart is what you pay. We promise transparency and no surprises.

Our prices are based on the cost of raw materials, production components, and labor. We aim to offer sustainable and honest prices year-round, rather than just during holidays.

We only support one discount code per order. Save those extra codes for future purchases!

Our pricing systems are thoroughly tested, but if you believe there's been an error, please reach out to us and we'll make it right.

We offer FedEx and USPS shipping options with a variety of packaging and speeds, ensuring your prints and products arrive quickly and safely.

Our lab is optimized for speed, so we don't offer expedited options because we're already incredibly fast!

Shipping costs are displayed at checkout and are based on the product weight. No surprises—just straightforward shipping fees.

While it's possible to change your address, we work quickly, so the sooner you reach out to support, the better.

If your order is in a trackable format, you'll receive tracking info via email and in your account. For smaller orders using cost-efficient methods, you can expect your products to be created and shipped according to our Shipping Info page.

We use a variety of high-quality substrates depending on the product. PressPrints use less paper compared to traditional services, and our paper is de-inkable and recyclable. Our proprietary technology maximizes ink coverage with low energy consumption, and our printers have advanced energy recovery mechanisms.

We don't offer color correction because we believe in printing your photos exactly as you captured and perceived them.

Real humans (no AI here!) inspect each print and compare them against calibration sheets printed from every printer every morning.

Absolutely! Plan ahead and order a small sample first to get a good idea of what your large order will look like.

We offer a satisfaction guarantee. If something's not quite right due to our printing or shipping process, we'll fix it—no questions asked.

We understand that mistakes happen. If an issue arises due to an oversight on your part, we'll split the cost of reprinting with you, 50/50. Let's work together to get those memories printed just right.

Contact our support team and we'll start the conversation to resolve your issue.

If there's a mistake on our end, we'll reprint it at no cost to you. However, we can't correct issues with the original photo's pose, angle, clarity, or quality. Make sure to review your photos before ordering.

If shipping damage occurs, we'll reprint your order at no cost to you.

If your prints don't meet your expectations and the reason isn't due to our service, we offer a refund with a 50% return fee to cover processing costs. We may also request that you return the prints to our lab for quality improvement purposes.

You can create an account by clicking the login button, and then clicking "Don't Have an Account? Click here to Register!" It's quick and easy!

Unfortunately, no. We require accounts to streamline support and ensure your product creations stay organized. You can browse without an account, but you'll need to sign up to create products. Signing up is free, fast, and easy.

At the top of the page, click "My Account." This option only shows if you are logged in. Clicking "My Account" will bring you to a page where you can edit your account information.

Click "Log In" to visit the login page, then click "Forgot Password."

Contact support to request account deletion. We'll put your account in closing status, and after two weeks, if you confirm, we'll close your account.

Your personal information is securely stored in an encrypted platform, accessible only by trusted agents.

Your photos are private. We only see them when you place an order to ensure quality.

Only you can see your uploaded photos. The only way to share them with others is to print them and share them in person.

Sign up for our newsletter and keep an eye out for emails from howdy@portraitpress.com for all the latest deals and updates.

We strive to offer competitive prices year-round. If you have a special project in mind, provide the details to help@portraitpress.com and we'll review your request.

Yes! Enjoy 25% off your first order as a new customer. Limited-time promotion.

Apply your promotional code at the cart during checkout.

Ensure your file is in an accepted format and check its properties for any issues. Make sure you have a strong internet connection and give the upload time to complete. If problems persist, contact help@portraitpress.com for assistance.

Reach out to us at help@portraitpress.com with details about the issue you're experiencing.

Verify your payment information at checkout and in your PayPal account. If the issue persists, check with your card issuer.

Visit our contact page to find the best way to reach us for quick support.

PressPrints use less paper compared to traditional photo printing services. Our paper is de-inkable and recyclable. We optimize printing with high ink coverage and low energy consumption. Our printers have advanced energy recovery mechanisms, reducing media waste and energy consumption.